Refund and Returns Policy

Refund Policy for Briefings E-Learning Course

Effective Date: May 30, 2024

1. Introduction

This Refund Policy outlines the terms and conditions for obtaining a refund for “IPI Briefings” e-learning course, provided by the Innovation in Politics Institute. This policy is designed to ensure customer satisfaction while adhering to the legal regulations within the European Union.

2. Refunds

Once an “IPI Briefing” e-learning course has been officially released and is available to customers, refunds are only available under the following circumstances:

  • Customers may request a refund within 30 days from the date of purchase, provided they have not completed more than two (2) modules of the course.

3. Refund Process

To request a refund, customers must follow these steps:

  1. Contact our customer support team via email at [] within the applicable refund period.
  2. Provide the following information:
    • Full Name
    • Order Number
    • Reason for the refund request
    • Confirmation that the threshold for course content has not been accessed or completed .
  3. Await confirmation from our customer support team.

4. Refund Approval

All refund requests will be carefully reviewed by our customer support team. Refunds will be approved or denied based on the conditions outlined in this policy. Upon approval, the refund will be processed within ten [10] business days, and the refund amount will be issued using the same payment method used for the original purchase.

5. Exceptional Circumstances

In exceptional circumstances, where a customer may experience technical issues or other valid reasons that prevent them from accessing the course, the Innovation in Politics Institute may consider extending the refund eligibility period. Customers are encouraged to contact customer support for assistance in such cases.

7. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact our customer support team via email.

Please note that this Refund Policy is subject to change, and any modifications will be posted on our website with the effective date indicated. It is the customer’s responsibility to review the policy periodically to stay informed about any updates.

By purchasing an “IPI Briefing” e-learning course, you acknowledge and agree to this Refund Policy and its terms and conditions.

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